Help

Searching for information

If you’re having problems finding the information you need, try:

• looking on the site map
• using 'Search', which is located in the top right-hand corner of every page.

To search the site, enter one or more words in the search box and select 'search' (or press the ‘enter’ key on your keyboard).

You don't need to use capital letters because the search function is not case sensitive. Using words such as ‘a’, ‘an’, ‘the’ or ‘of’ won’t improve the search results.

Any documents containing all your search words will be displayed first, followed by documents that contain some of your words.

Resizing text

You can make the text larger or smaller on any website you visit simply by changing the settings on your computer.

To resize your text you will need to know what browser you are using.

To check the version of internet browser on your computer:

• select Help from the top menu of your browser
• select About (followed by your browser name) from the drop down list

The screen that comes up will display which browser and version you are using.

How to change the text size in:

Internet Explorer

1. Select View in the menu bar.
2. Select Text Size from the menu and choose a size from the options.

Internet Explorer (Macintosh)

1. Select View.
2. Select Text Zoom and choose a size from 50% to 300% or Larger or Smaller.

Netscape

1. Select View in the menu bar. Select Text Size.
2. From the menu, select the size you need.

Mozilla Firefox

1. Select View in the menu bar.
2. Select Zoom.
3. Select Zoom In or Zoom Out.

Opera

1. Select View in the menu bar.
2. Select Zoom and then select a size.
3. Increase the percentage to increase the text size further.

Safari

1. Select View from the menu.
2. Select Make Text Bigger to increase the font size or Make Text Smaller to reduce the font size.

Downloading and viewing documents

Portable Document Format (PDF)

To view Portable Document Format (PDF) files, you will need to have Adobe Reader installed. This can be downloaded free-of-charge from the Adobe website.(external link)

Use the Adobe Reader to:

• View a document by selecting the link text. The document will load into the reader.
• Save a document for later viewing by right-clicking your mouse on the link text and selecting Save Target As and saving the file in your preferred location.

If you have a Macintosh with a single button mouse:

• Save a document for later viewing by holding down the control key while you click your mouse on the link text. Select Save Link As or Download Link to Disk and save the file in your preferred location.

Microsoft Office files

To view, save and print Microsoft® Word, Excel® and PowerPoint® files you will need:

• the relevant Microsoft® Office application, either as:
  • the paid subscription apps (external link) installed on your computer, or
  • the free Office Online apps (external link) (you'll need a Microsoft account), or
• an alternative office product such as Google Docs (external link) - note that some document features may not be available.

To view a document select the link text. The document will load into the reader.

You can save a document to view later by right-clicking on the link text and selecting Save Target As. Save the file in your preferred location.

If you have a Macintosh with a single button mouse, save a document for later viewing by holding down the control key while you select the link text. Select Save Link As or Download Link to Disk. Save the file in your preferred location.

Accessibility

This site endeavours to make our media as accessible as possible, however if for some reason you're unable to access it due to an accessibility issue, or you wish to suggest an accessibility improvement, please contact us so we can assist you.