Privacy Statement

Privacy policy 

The Information Privacy Act 2009 (IP Act) and its Queensland Privacy Principles (QPPs) set the rules for how Queensland government agencies handle personal information.   

The Queensland Reconstruction Agency’s (QRA) Privacy Policy outlines how we manage personal information. It provides clear details on the following: 

• the types of personal information we collect and hold 
• how personal information is collected and securely stored  
• the purpose of collecting, using, and disclosing personal information 
• how to submit complaints about our handling of personal information, and how we will address and resolve the complaint. 

Website privacy statement 

We are committed to protecting your personal information. We understand and appreciate that visitors and users of this website are concerned about their privacy, the confidentiality and security of any personal information that may be provided to QRA. 

We collect and manage personal information as described on this page, unless stated otherwise. 

Personal information 

'Personal information' is defined in the IP Act as ‘information or an opinion about an identified individual or an individual who is reasonably identifiable from the information or opinion—

• whether the information or opinion is true or not; and 
• whether the information or opinion is recorded in a material form or not.'

Collection of personal information 

This website is hosted in Australia. There are several ways in which we collect information through this website. 

Information we may request 

We may ask you to provide personal information through this website, if you submit feedback to this website. We will only do this: 

• to meet an individual’s needs (e.g. answer a question, provide a service) 
• to meet our needs (e.g. demographic analysis, provide a service) 
• if authorised or required by law. 

Website analytics 

We use Google Analytics as a website analytics tool to collect anonymous information about how you interact with this website. When you visit, your browser automatically shares anonymised data with these tools, including: 

• your server address 
• date and time you visited the website and time spent on pages 
• pages and documents accessed 
• the website you visited before ours and the type of browser you use 
• device type and screen size 
• region, country and preferred language settings. 

Find out more in the Google Analytics privacy policy.

We do not identify users or any browser activity outside this website, except where we are legally required or authorised to make the disclosure. 

Cookies 

Cookies are small text files that a website transfers to your device when you access its content. Our website may use cookies to store your preferences during your visit and to enhance your experience on future visits. You have the option to configure your browser to refuse cookies or notify you when cookies are being sent. Please note that some features of the QRA website may not function properly without cookies. 

The cookies we use do not attempt to identify individual users. Instead, they help us analyse website traffic and usage patterns to improve users experience and ensure the website remains relevant and useful. 

Use and disclosure of personal information 

The personal information we collect from you will generally be used only for the purposes: 

• for which it was collected 
• we have told you about in this privacy statement or in any terms or privacy notices specific to collecting that information 
• related to our functions and responsibilities. 

We do not share personal information about you with other government agencies, organisations or anyone else unless one of the following applies: 

• you has consented 
• you would expect us to, or we have told you we will 
• it is required or authorised by law 
• it will prevent or lessen a serious and imminent threat to somebody’s life or health 
• the disclosure is reasonably necessary for law enforcement, or for the protection of public revenue. 

Access and amendment of personal information 

You are entitled to seek access to your personal information and to amend records if they are inaccurate, incomplete, misleading or out of date. We provide information on how you can request access and correct your personal information, and how to access other QRA information at Right to Information [link to RTI page]. 

Security 

We are committed to protecting personal information and take all reasonable steps to safeguard it from loss, misuse and unauthorised access. This website uses a Secure Sockets Layer (SSL) certificate to provide secure authentication and encrypt data exchanged between your browser and our servers. However, please be aware that the website does not support additional methods for securely transmitting sensitive information over the internet. 

Links to other websites 

This website contains links to other websites. We are not responsible for the content and privacy practices of other websites. 

Privacy complaints 

If you believe we have not handled your personal information in accordance with the IP Act, you can make a privacy complaint. 

A complaint must: 

• be in writing 
• include the individual’s contact details  
• provide a description of the privacy issue or concern  
• be made within 12 months of the privacy issue occurring.  

Privacy complaints can be sent to:  

Email: complaints@qra.qld.gov.au  

Post: Privacy Officer  
Queensland Reconstruction Authority  
PO Box 15428
Brisbane City East Qld 4002 

The complaint will be assessed and any necessary action taken. A written response advising the outcome of the complaint, including any remedies, will be provided to you within 45 business days. 

If you are not satisfied with the response, a privacy complaint can be made to the Office of the Information Commissioner (OIC). Further information can be found at the OIC’s webpage www.oic.qld.gov.au.  

More information is available on the feedback and complaints page.