Recovery collaboration and contacts

DPI provides a range of services to primary producers affected by natural disasters, including advice on disaster preparedness for agricultural industries, response and recovery, and animal welfare. DPI supports preparedness activities such as training exercises for industry, develops and promotes bulletins on climatic conditions and runs climate focused events. A critical role DPI plays during the recovery phase involves staff working with producers to determine the extent of impact an event has had on agricultural production. Agency staff work with the Queensland Reconstruction Authority and other Queensland Government agencies to inform the appropriate level of disaster activation required to aid recovery. DPI staff administer disaster assistance in the form of subsidies to primary producers and is responsible for the legislation enabling Queensland Rural Industry and Development Authority to provide other forms of disaster assistance such as loan and grant schemes.
www.daf.qld.gov.au 
phone 13 25 23

DLGWV has lead responsibility for the delivery of human and social recovery support services following a disaster event. Human and social recovery is the emotional, social, physical and psychological health and wellbeing of individuals, families and communities following a disaster. Human and social recovery generally aims to address a range of needs including: access to timely information; assistance to reconnect with families, friends and community networks; enabling people to manage their own recovery through access to information and a range of services and/or practical assistance; access to financial assistance for those individuals and households who are most vulnerable and do not have the means to finance their own recovery; engagement and access to emotional, psychological and mental health support at individual, family and community levels (psychosocial support); assistance to maintain a sense of equilibrium in their life, come to terms with their reality and move forward into a new and possibly changed reality; ensuring Queenslanders have access to housing and homelessness assistance after the closure of evacuation centres by facilitating immediate and longer term temporary accommodation solutions.
The Director-General of DLGWV chairs the Human and Social Functional Recovery Group.
www.qld.gov.au/community/disasters-emergencies
Community Recovery Hotline: 1800 173 349

The effects of a disaster on the economic environment can be classified in terms of direct and indirect impacts. The tangible impacts can usually be given a monetary value and may include loss of tourism, employment opportunities and reduction in cash flow for businesses.

The Economic Functional Recovery and Resilience Group (FRRG) advises the Queensland Government on the economic impacts of disaster events such as cyclones, bushfires and major flooding events. It also provides information on the needs of local government and industry in responding to the events and getting the economy back to full production.

DETSI has an important role as stewards of Queensland’s natural environment and cultural and built heritage, to ensure these unique assets are protected and sustainably managed for future generations to enjoy. In responding to natural disasters and threats to the environment, DETSI seeks to identify environmental impacts and will assist in prioritising environmental recovery actions, in addition to protecting urban and natural areas through fire management in parks and forests.
https://www.desi.qld.gov.au/
13 QGOV (13 74 68)

Queensland Fire Department is the primary provider of fire and rescue, emergency management, and bushfire disaster mitigation programs and services throughout Queensland. We deliver this through our Fire and Rescue Service (FRS), Rural Fire Service (RFS) and State Emergency Service (SES). Our role is to provide leadership, mitigation planning and a responsive service to ensure the safety of the Queensland community. We aim to protect people, property and the environment through the continued delivery of emergency services, awareness programs, response capability and capacity, and incident response and recovery for a safer Queensland.
www.fire.qld.gov.au/
Emergency: 000
Non-Emergency: 13 GOV SES: 132 500

DTMR is responsible for the delivery and maintenance of the integrated transport network across Queensland. DTMR will continue to provide the latest information regarding disruptions and closures across the road, rail, aviation and maritime networks.
www.tmr.qld.gov.au
www.qldtraffic.qld.gov.au
13 19 40 13 QGOV (13 74 68)

The Building Functional Recovery and Resilience Group (FRRG) coordinates the efficient and effective information exchange, issues identification and resolution between government agencies, local government, building industry and insurance providers to ensure efficient and prioritised use of available resources in rebuilding dwellings following a disaster.
Lead Agency: Department of Housing and Public Works
The Building FRRG is chaired by the Director-General of DHPW

QT coordinates frontline government building damage assessments across impacted areas.
www.energyandclimate.qld.gov.au
13 QGOV (13 74 68)

The QFD Fire and Rescue Service (FRS) is responsible for ensuring the capacity of operational staff to respond in emergent situations as legislated in the Fire and Emergency Services Act 1990. Traditionally the primary response has been to fire in the built environment, however this has evolved over time to meet the changing needs of the community to become a multi-hazard response. Fire and Rescue Services also encompasses focus on prevention and preparedness to avert emergency incidents as well as response and recovery. These activities include regional and community education, building fire safety, hazard identification and risk assessment and working with communities to plan and mitigate disasters.Fire and Rescue Service is the provider of damage assessment capability following natural and man-made disasters, working in collaboration with QRA to provide quality data collection.
https://www.fire.qld.gov.au/about-us/frontline-services/queensland-fire-and-rescue
Emergency: 000
Non-Emergency: 13 GOV

Queensland Health leads the planning and management for public health emergencies as well as being the primary agency for biological, heatwave, pandemic and radiological hazards. In all disasters, Queensland Health prioritises continuity of healthcare to the community as well as the provision of information and public health advice to partner agencies and the community. This is supported by pre-hospital response through the Queensland Ambulance Service as well as aeromedical services. Recovery activities are focused on medical services as well as public health (water, sanitation, food safety etc) and mental health support.

QH is at the forefront of the Queensland Government’s responsibilities for planning and managing public health emergencies and disaster events. During a disaster, QH provides pre-hospital response through the Queensland Ambulance Service, aero-medical transport to support the Queensland Ambulance Service, and the provision of information, advice and services to the community and partner agencies.

www.health.qld.gov.au
Emergency: 000
13HEALTH (13 43 25 84)

The primary role of IGEM is to enable confidence in Queensland’s emergency management arrangements. Reviewing and assessing the effectiveness of disaster management arrangements within Queensland. Accountabilities include:
reviewing and assessing cooperation between entities responsible for disaster management in the State, including whether disaster management systems and procedures employed by those entities are compatible and consistent;
establishing standards for disaster management, reviewing and assessing performance against these standards and regularly reviewing the standards; monitoring compliance by Queensland government departments with their disaster management responsibilities; identifying​ and improving disaster and emergency management capabilities, including volunteer capabilities and opportunities for cooperative partnerships; and reporting to and advising the Minister for Fire and Emergency Services about issues relating to these functions.
https://www.igem.qld.gov.au
07 3029 8813

The QPS is the primary law enforcement agency for Queensland. It fulfils this role throughout the
state, 24 hours a day, seven days a week, upholding the law and providing assistance to the
community particularly in times of emergency, disaster and crisis.
https://www.police.qld.gov.au/
Non-Urgent: 131 444 Emergency: 000 Crimestoppers: 1800 333 000

QRA is charged with managing and coordinating the Queensland Government’s program of infrastructure renewal and recovery within disaster-affected communities, with a focus on working with our state and local government partners to deliver best practice expenditure of public reconstruction funds. In line with QRA’s vision to build a more disaster resilient Queensland, QRA is the state’s lead agency responsible for disaster recovery, resilience and mitigation policy. In this role, QRA works collaboratively with other agencies and key stakeholders to improve risk reduction and disaster preparedness.
www.qra.qld.gov.au
1800 110 841

QRIDA provides Queensland farmers with grants and concessional loans for a range of purposes including buying their first property, improving farm productivity and sustainability, and overcoming drought and other natural disasters. Under the Disaster Recovery Funding Arrangements (DRFA), QRIDA administers financial assistance to primary producers, small businesses and non-profit organisations to help them recover from disaster events.
www.qrida.qld.gov.au
1800 623 946

There is no urban fire service coverage in rural, semi-rural and some urban fringe areas of Queensland. The Rural Fire Service (RFS) is the volunteer side of the Queensland Fire Department (QFD), and provides fire services to 93 per cent of Queensland's vast state. The RFS is made up of about 31,000 volunteers, including 2400 Fire Wardens, who make up approximately 1400 rural fire brigades. RFS volunteers provide services in their local area, including: fighting landscape fires
hazard prevention and mitigation advice (controlled burns etc.); issuing fire permits and Fire Warden activities; community education and engagement; and disaster management response and recovery. operations.
https://www.fire.qld.gov.au/about-us/frontline-services/rural-fire-service-queensland
Emergency: 000
Non-Emergency: 13 GOV

The Queensland SES is a “not-for-profit organisation” that shares its highly recognised name with the States and Territory SES organisations throughout Australia. With approximately 5,300 active and unpaid members, the Queensland SES performs a diverse range of functions to respond to local, State and National disasters and emergencies. SES assistance is provided for non-life threatening emergency situations during floods, storms or other similar events. SES also support other agencies such as Queensland Police Service and Queensland Fire Department to perform additional functions and different types of disasters and emergencies such as: vertical rescue; flood boat rescue; road crash rescue; urban, rural and evacuation searches; emergency traffic management; urban search and rescue; agency support;
incident management; and community education.
https://www.ses.qld.gov.au/
https://132500.qld.gov.au/ses-webapp/
SES: 132 500

The Australian Institute for Disaster Resilience (AIDR) develops, maintains and shares knowledge and learning to support a disaster resilient Australia. Building on extensive knowledge and experience in Australia and internationally, we work with government, communities, NGOs, not-for-profits, research organisations, education partners and the private sector to enhance disaster resilience through innovative thinking, professional development and knowledge sharing. AIDR is supported by its partners: the Australian Government Department of Home Affairs, AFAC and the Australian Red Cross.
The AIDR publishes the Community Recovery Handbook at https://knowledge.aidr.org.au/resources/handbook-community-recovery/
https://www.aidr.org.au/

The National Emergency Management Agency (NEMA) combines expertise in natural disaster response, recovery and resilience, working with affected communities and all levels of government and industry. NEMA provides national leadership and coordination, and is driving efforts to reduce the impact of future disasters.
https://nema.gov.au/

LGAQ is the peak body for local government in Queensland and is responsible for advising, supporting and representing councils. LGAQ provides direct advice and support to councils following any major event at the political, strategic and/ or operational levels. This support is provided through the expertise of the LGAQ, subsidiary companies and the facilitation of ‘Council-to-Council’ (C2C) support. LGAQ recognises the range of needs of councils and their LDMGs and seeks to provide specific support based on the capability of each council.
www.lgaq.asn.au
1300 542 700

ICA is the representative body of the general insurance industry in Australia. It aims to promote insurance protection and security to the community and provides a range of practical information to support consumers.
www.insurancecouncil.com.au
1300 728 228

AFCA provides accessible, fair and independent dispute resolution for consumers and financial services providers. ACFA offers free and accessible dispute resolution services to all Australian residents, and assists people who encounter difficulties relating to insurance claims which are unable to be resolved directly with the insurer.
www.afca.org.au
1800 367 287

AgForce is a non-government organisation that seeks to secure the productivity, profitability and sustainability of the agribusiness sector. AgForce provides direction and solutions to overcome challenges and build on opportunities within Queensland’s farming and agriculture businesses.
www.agforceqld.org.au
07 3236 3100

QFF engages in a broad range of economic, social, environmental and regional issues of strategic importance to the productivity, sustainability and growth of Queensland’s agricultural sector.
www.qff.org.au
www.farmerdisastersupport.org.au
07 3837 472

Red Cross is committed to assisting all Australians to prepare for, respond to and recover from emergencies.
www.redcross.org.au
1800 811 700

A volunteer-based organisation that works with families and individuals in rural Australia after natural disasters such as fires and floods. Working alongside the rural families, our volunteers help to rebuild fences and other structures that have been damaged or destroyed.
www.blazeaid.com.au

GIVIT has a Donation Management Service for Disaster and Emergency Recovery. GIVIT is the smart way to give to people and communities recovering from an emergency or disaster. Donations made via GIVIT provide critical and immediate support, and GIVIT is also there for the long run supporting people as they re-establish homes and as communities recover. GIVIT partners with state and local governments and works really hard to find out exactly what affected people and communities need.
https://www.givit.org.au/

Good Shepherd Australia New Zealand is a not-for-profit organisation that offers no and low interest loans to people on low incomes, especially women, to enable them to bounce back from hardship.
https://goodshep.org.au/services/loans-and-insurance/

We are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. We are committed to empowering Australians to be suicide-safe through connection, compassion and hope.
https://www.lifeline.org.au/
131114 for 24/7 crisis support

Orange Sky provides a platform for every day Australians to connect through a regular laundry and shower service. The focus is on creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community. Our volunteers are not social workers or experts on homelessness - they are empathetic listeners and great conversationalists.
www.orangesky.org.au
07 3067 5800

Each year in Queensland the RFDS: visits more than 90 remote communities each year providing a full range of healthcare services including GP, child and maternal health, mental and oral health to more than 260 people each day; holds more than 6100 remote health clinics stretching from the far-north to south-west Queensland; transports more than 11,500 patients to and from acute hospitals and specialist services from Birdsville to Brisbane, from Thursday Island to Cairns or from Townsville to Mount Isa; improves the dental health of regional Queenslanders; provides much needed advice to almost 16,800 remote medical consults by phone or video-link; and administers more than 3,700 immunisations.
www.flyingdoctor.org.au
Emergency: 1300 My RFDS (1300 69 7337)
Non-Emergency: 07 3860 1100

RSPCA is Queensland's oldest, largest and leading animal welfare charity, dedicated to improving the lives of all domestic, farmed and native animals throughout Queensland. RSPCA provides disaster advice for pet owners about emergency action plans, preparing your pet, and taking your pets home
https://www.rspcaqld.org.au/
1300 Animal (1300 264 625)

Rural Aid provides critical support including water, fodder (hay), financial and counselling assistance to help farmers (primary producers) who endure drought, flood and fire. Our counselling services and community programs also help to create more sustainable and resilient rural communities as we work towards stronger futures for all Australian farmers.
https://www.ruralaid.org.au
1300 327 624

The Salvation Army is a nongovernmental relief agency and is usually among the first to arrive with help after natural or man-made disasters.
https://www.salvationarmy.org.au/
13 SALVOS (13 72 58)

UnitingCare delivers skilled, evidence-based interventions for those facing adversity, and utilise our reach and vision to confront injustice. We are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing.
https://www.unitingcareqld.com.au/
07 3253 4000

The St Vincent de Paul Society is a partner with the Queensland Department of Premier and Cabinet, and a number of other government and non-government charitable agencies to provide a coordinated response following a disaster. We provide financial and material support to people impacted by the disaster, and will assess and determine the appropriate level of response, based on the individual circumstances of the people we visit. In times of disasters we activate our Disaster Hotline 1300 NEED HELP (1300 633 343) to provide access to people in need to access support and our services.
https://qld.vinnies.org.au/
07 3010 1002 or 1300 vinnies (1300 131 812)

Our Emergency Volunteering CREW links people who want to help out before and after disasters with councils and community organisations who need valuable extra helping hands. We make sure people with the required skills, availability and locality are referred into the areas of the community that need help the most.
https://www.volunteeringqld.org.au/
07 3002 7600