Officers from the Queensland Reconstruction Authority (QRA) are visiting damaged properties in Springfield and Logan following the October 2020 hailstorms. This work helps us to monitor reconstruction and recovery progress after severe weather events.
For insurance matters, please contact your insurer in the first instance. Should you require further assistance, contact the Insurance Council of Australia’s consumer hotline on 1800 734 621.
For more information, see below or contact the Queensland Government Community Recovery Hotline on 1800 173 349.
Queensland's ability to recover from natural disasters has been significantly enhanced with the development of an Australian first system to gather early impact information through initial Damage Assessments (DAs) as well as follow-up assessments throughout the recovery processes.
What is DARMsys™
The Damage Assessment and Reconstruction Monitoring system (DARMsys™) is used to monitor Queensland's rebuilding progress.
Following a natural disaster, damage data is collected in real time by the Queensland Reconstruction Authority (QRA) and Queensland Fire and Emergency Services (QFES).
The data is collected by officers undertaking damage assessments in the community using a wireless hand held monitoring device to provide map-based damage data.
Introduced as a pilot program in April 2011, QRA has refined this system over more than 15 natural disasters and 45,000 individual damage assessments.
Officers conduct street-by-street and house-by-house inspections through flood, storm, bushfire and cyclone-affected communities to identify the level of damage and where the greatest needs exist.
This helps local and state government agencies provide assistance to the most vulnerable in our communities.
DARMsys™ information is used by multiple agencies to plan their response for recovery from natural disasters. In particular, the Department of Communities, Housing and Digital Economy uses it for targeted assistance to identify vulnerable people and those needing assistance.
Other agencies who use DARMsys™ include utility providers and local councils.
DARMsys™ is acknowledged by the World Bank as having played an instrumental role in enabling Queensland to recover quickly from natural disasters.
How it Works
Initial response (0-72 hours)
Conducted within the first 72 hours of an event when impacted area is safe.
- Coordinated by QFES
- Used to assess damage from multiple disaster types including floods, storms, bushfires and cyclones.
- The highest priority of responding agencies is the safety of residents and response personnel, consequently data collection may be delayed during this phase.
- Initial assessment data is used to identify broad levels of damage and the impact on housing, critical infrastructure, services and businesses.
Conducted every three months on properties identified as “damaged” during previous assessments.
- Coordinated by QRA in conjunction with the Department of Communities, Housing and Digital Economy
- Carried out every quarter while a reconstruction program is ongoing.
- Main priority is the welfare of disaster-impacted residents and business owners.
- Follow-up assessment data is used to identify ongoing recovery issues to housing, critical infrastructure, businesses and services and track the recovery progress of the community.