Damage Assessment and Reconstruction Monitoring

Officers from the Queensland Reconstruction Authority (QRA) are visiting damaged properties in Springfield and Logan following the October 2020 hailstorms. This work helps us to monitor reconstruction and recovery progress after severe weather events.

For insurance matters, please contact your insurer in the first instance. Should you require further assistance, contact the Insurance Council of Australia’s consumer hotline on 1800 734 621.

For more information, see below or contact the Queensland Government Community Recovery Hotline on 1800 173 349.


The Queensland Reconstruction Authority (QRA) introduced Damage Assessment and Reconstruction Monitoring (DARM) in 2011 following the Summer of Disasters in 2012-11, which saw widespread flooding and Severe Tropical Cyclone Yasi devastate much of Queensland.

DARM is one of the main ways QRA monitors and supports reconstruction and recovery after a severe natural disaster or significant weather event.


How does DARM work?

After every significant event, QRA visits impacted communities to monitor and record the progress of reconstruction and recovery. The visits usually occur every three months after an event, for up to a year.

The visits follow an initial assessment by Queensland Fire and Emergency Services (QFES), which is completed in the immediate aftermath of a significant event.

The QFES assessments are usually completed within the first 72 hours after an event. The information collected by QFES is shared with QRA for ongoing monitoring.

What does it look like?

QRA officers, together with support from other state agencies and non-government organisations, revisits properties previously identified by QFES as damaged.

Officers conduct street by street, house by house inspections to record the progress of reconstruction and recovery as well as check on residents’ ability to access financial and human social support. This helps to identify and provide assistance to the most vulnerable in our communities.



After the information is collected and verified, it is shared with impacted councils, relevant state agencies and other stakeholders (for example, the insurance and building industries) to inform reconstruction and recovery efforts and to ensure assistance is delivered to where it is needed.