Current operation - DARM

Northern and Central Queensland Monsoon and Flooding – three-month follow-up of damaged properties

Queensland Reconstruction Authority officers are doorknocking properties in Burke and surrounding areas 4-6 September 2023 to conduct Damage Assessment and Reconstruction Monitoring (DARM) of homes and businesses still damaged from the 2023 monsoon floods.

Around 70 residential and commercial properties will be visited during this operation.

QRA officers will collect information on structural damage, in addition to details on insurance matters and residents’ ability to access financial and community support.

This information will then be shared with councils, and relevant state agencies and support services, to improve their understanding of the needs and priorities of those in impacted communities.

This is the first post-disaster damage assessment operation carried out by QRA in north-west Queensland following initial assessments by QFES in March 2023.

If residents are unavailable, a calling card with QRA contact details and instructions will be left in the letterbox or another appropriate place.

Should residents require additional assistance or support they should phone the Queensland Government Community Recovery Hotline on 1800 173 349.

Residents with insurance concerns should contact their insurer. If they cannot resolve the issues directly with their insurer they can lodge a dispute with the Australian Financial Complaints Authority (