Feedback and complaints

Your feedback helps us to deliver quality services.  

Queensland Reconstruction Authority (QRA) is committed to ensuring a positive complaint management environment. If you are dissatisfied with a decision or a service provided or made by QRA or its staff, we encourage you to let us know through the below channels of communication. Anonymous complaints are afforded the same consideration as other complaints:

Phone:   (07) 3008 7200 or 1800 110 841
Mail:      Queensland Reconstruction Authority, PO Box 15428, City East Q 4002

All complaints will be handled with the strictest of confidence and in line with the Human Rights Act 2019.

Any communication or complaints will be handled in the strictest of confidence in accordance with our privacy policy. We will only use the information collected to resolve your complaint. Your personal information will be managed in accordance with the Information Privacy Principles within the Information Privacy Act 2009 (Qld).

Complaints received by QRA have been listed below:

Financial year                           Number of customer complaints received                  Number of those complaints resulting in further action  Number of those complaints resulting in no further action 
2020-21 3 1 2
2019-20 4 0 4
2018-19 2 0 2