Feedback and complaints
Your feedback helps us to deliver quality services.
Queensland Reconstruction Authority (QRA) is committed to ensuring a positive complaint management environment. If you are dissatisfied with a decision or a service provided or made by QRA or its staff, we encourage you to let us know through the below channels of communication. Anonymous complaints are afforded the same consideration as other complaints:
Phone: (07) 3008 7200 or 1800 110 841
Mail: Queensland Reconstruction Authority, PO Box 15428, City East Q 4002
All complaints will be handled with the strictest of confidence and in line with the Human Rights Act 2019.
Complaints received by QRA have been listed below:
|Financial year||Number of customer complaints received||Number of those complaints resulting in further action||Number of those complaints resulting in no further action|