The Queensland Reconstruction Authority (QRA) is committed to continually improving the quality of our services to visitors. We value your feedback and enquiries.
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Queensland Reconstruction Authority call centre - 1800 110 841.
For international callers please dial - +617 3328 4811 (+10 hours UTC).
Queensland Reconstruction Authority
PO Box 15428
City East Q 4002
Alternatively, you can contact the Queensland Reconstruction Authority by emailing email@example.com.
Offering goods and services
If you want to support individuals, families or organisations affected by natural disasters, visit the Queensland Government website for information about how you can help.
Feedback and complaints
Your feedback helps QRA deliver quality services.
Queensland Reconstruction Authority (QRA) is committed to ensuring a positive complaint management environment. If you are dissatisfied with a decision or a service provided or made by QRA or its staff, we encourage you to let us know through the below channels of communication. Anonymous complaints are afforded the same consideration as other complaints:
Phone: 3008 7200 or 1800 110 841
Mail: Queensland Reconstruction Authority, PO Box 15428, City East Q 4002
All complaints will be handled with the strictest of confidence and in line with the Human Rights Act 2019.
Complaints received by QRA are as follows:
|Financial year||Number of customer complaints received||Number of those complaints resulting in further action||Number of those complaints resulting in no further action|