Contact us

Contacting QRA

The Queensland Reconstruction Authority (QRA) is committed to continually improving the quality of our services to visitors. We value your feedback and enquiries.

Any information submitted will be used in line with the website's privacy statement.

Queensland Reconstruction Authority call centre - 1800 110 841.

For international callers please dial - +617 3328 4811 (+10 hours UTC).

Mailing Address
Queensland Reconstruction Authority
PO Box 15428
City East Q 4002

Email
Alternatively, you can contact the Queensland Reconstruction Authority by emailing info.qra@qra.qld.gov.au.

Offering goods and services

If you want to support individuals, families or organisations affected by natural disasters, visit the Queensland Government website for information about how you can help.

Feedback and complaints

Your feedback helps QRA deliver quality services.  

Queensland Reconstruction Authority (QRA) is committed to ensuring a positive complaint management environment. If you are dissatisfied with a decision or a service provided or made by QRA or its staff, we encourage you to let us know through the below channels of communication. Anonymous complaints are afforded the same consideration as other complaints:

Phone:   3008 7200 or 1800 110 841
Email:    info.qra@qra.qld.gov.au
Mail:      Queensland Reconstruction Authority, PO Box 15428, City East Q 4002

All complaints will be handled with the strictest of confidence and in line with the Human Rights Act 2019.

Any communication or complaints will be handled in the strictest of confidence in accordance with our privacy policy. We will only use the information collected to resolve your complaint. Your personal information will be managed in accordance with the Information Privacy Principles within the Information Privacy Act 2009 (Qld).

Complaints received by QRA are as follows:

Financial year                           Number of customer complaints received                  Number of those complaints resulting in further action  Number of those complaints resulting in no further action 
2019-20 4 0 4
2018-19 2 0 2

 

 

Accessing information

The accessing information page provides information on Right to Information (RTI), including the RTI disclosure log and the publication scheme